DubbleWordSupport
Need a hand? Email support@dubbleword.com and we'll get back to you. Include your device model and iOS or iPadOS version if something isn't working.
How do I restore DubbleWord+ on a new iPhone or iPad?
Open Settings in DubbleWord and tap Restore purchases while signed in with the same Apple ID you used to buy it.
How do I cancel my subscription?
On your iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose DubbleWord+. You keep access until the end of the period you've paid for.
How do I play on more than one device?
Sign in to the same Apple Account with iCloud on each device, and keep Sync with iCloud turned on in DubbleWord's Settings. Your stats, streaks, finished puzzles, puzzles in progress and settings sync automatically, usually within a few seconds of opening the app.
How does the streak freeze work?
With DubbleWord+, it works on its own: there's nothing to turn on. If you miss one day of a mode's daily puzzle, that mode's streak holds as long as you win the next day's puzzle. Each mode has its own freeze, so missing every mode on the same day is covered too. After a freeze saves a streak, that mode's freeze is ready again 7 days later. It doesn't cover a lost puzzle or two missed days in a row. Stats shows each mode's freeze status.
Why can I only play three practice games?
Free players get three practice games a day, counted once you make your first guess. The five daily puzzles are always unlimited and free. DubbleWord+ removes the practice limit.
What's the archive?
Every past daily puzzle for every mode. Anyone can browse it; playing past puzzles is part of DubbleWord+. Archive games don't affect your streaks.
Can I reset my stats?
Yes. Open Settings in DubbleWord and tap Reset statistics. If iCloud sync is on, this resets them on all your devices. It can't be undone.